Technology
Aviva stops ‘record levels of claims fraud’ as AI is abused
Aviva stopped “record levels of claims fraud” in 2025, as fraudsters increasingly use AI-generated images and documents to deceive.
Climate change puts brokers centre stage
With floods, heatwaves and subsidence rewriting the rules of risk, Caroline Elliott-Grey, senior product manager for UK and Ireland at LexisNexis Risk Solutions, argues brokers who harness property-level insights can build trust, protect clients and…
Aviva expands ChatGPT insurance app
Two months after becoming the first major UK insurer to launch an app on ChatGPT, Aviva has expanded its capabilities to allow customers to obtain a life insurance quote.
Compare the Market teases global expansion
Compare the Market’s chief operating, technology and data officer, Sam Jones, has hinted at potentially moving into “every territory in the world” following the rapid increase in productivity artificial intelligence has facilitated.
Five Years On: Reflections on the OIC Portal and what comes next
As the Official Injury Claim Portal passes its fifth anniversary, Donna Scully, director at Carpenters Group, says it offers a timely moment for reflection.
Inside FCA’s AI test: Avantia reveals regulator’s view
Mark Eastham, CEO of Avantia, the sole insurer participant in the Financial Conduct Authority’s Artificial Intelligence Live Testing initiative, has shared what the MGA has gained from direct engagement with the regulator.
Penny Black’s Social Diary: Markerstudy’s green fingers
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences and giving a thumbs up – or down – to the sector’s social media posts.
Telematics specialist calls on government to do more on road safety
Industry experts expressed mixed views on next steps after the Chartered Insurance Institute launched a consultation into the role insurers can play in improving road safety for young drivers.
Compare the Market says launching ChatGPT app was ‘easy part’
Compare the Market’s chief operating, technology and data officer Sam Jones has told Insurance Post building a ChatGPT app is easy, it's “the stuff underneath” that is the difficult bit.
Q&A: Will Pritchett, Accenture UK and Ireland
Will Pritchett, insurance lead for Accenture UK and Ireland, talks to Insurance Post about how insurers can cope with changing demands as AI transforms the industry, and how the company’s role in supporting providers is evolving.
Hybrid warfare drives rethink of terror and war coverage
Insurers face mounting pressure to redefine exclusions and pricing as cyber warfare, sabotage and misinformation reshape global risk, according to participants in a panel discussion during London Risk Week.
How ChatGPT is shaking up general insurance
An update on the launch of Aviva’s ChatGPT-powered insurance app and a call to action from WaniWani, which built the world's first, feature in the latest Insurance Post Podcast.
UK insurance chiefs’ demand for AI tools driving M&A plans
More than a quarter of insurance company chief executives have said an appetite to boost their artificial intelligence toolkit is driving their acquisition plans, but some are struggling with resistance from staff, according to a new survey.
Long-standing insurtech CEO replaced in new expansion push
Previsico chief executive Jonathan Jackson has been replaced as the insurtech enters what it has described as its next phase of growth with its sights set on expanding in the UK, the US and beyond.
Aviva bets on ChatGPT becoming major sales channel
Aviva expects artificial intelligence-led distribution to become a “material” sales channel for the insurer within the medium-term after becoming the first major UK provider to launch a ChatGPT app.
Over a quarter of insurance buyers strongly against AI use
Just over a quarter of UK consumers are very resistant to artificial intelligence being used in the insurance sector, according to a new survey.
60 Seconds With… IPI’s Craig Farley
Craig Farley, artificial intelligence and customer experience strategist at IPI, shares his dream of going back to the age of the dinosaurs plus his ambition to tackle mountain climbing.
Guidewire’s InsurPitch crowns first joint winners
A ‘wallet studio’ firm and a company seeking to connect vertical SaaS platforms with providers were the first joint winners of Guidewire’s InsurPitch.
Beazley leaning on data-driven underwriting in soft market
Beazley is increasingly pushing a data-driven underwriting approach for SME cyber cover in order to maintain discipline in a soft market.
Acrisure blames AI for slashing 2250 jobs
Acrisure is cutting around 11% of its global workforce, after chief executive and co-founder Greg Williams told staff advances in artificial intelligence and technology are reshaping how the business operates and serves clients.
Allianz’s Ktenidis looks to ‘dial up’ digital offering
Allianz Commercial’s new chief distribution officer Alex Ktenidis has told Insurance Post that he is looking to “dial up” the digital offering of the insurer.